New Practices and Policies

UPDATE Friday 16th April 2021

Our business Roisin Cross Silks remains temporarily closed due to the current situation and government directives.

The Company of Roisin Cross Silks is considered non-essential retail and will remain closed to the public and function online only. However, both Bridal wear and Mothers of Bride/Groom dressmaking are deemed essential based on Weddings being permitted and many are indeed being planned for this summer.

With that in mind, we feel we need to position ourselves (and honour our commitment to you) in re-engaging for preparations re attire for ONLY Brides and Mothers of Bride/Groom for the big day.

Generalised uncertainly all round continues and we are all very aware of the pressures directly related to this. It is our intension to remain practical but mindful of all precautions necessary in the physicality of re-engaging.

We are currently contacting those who at the time of last contact (and according to our files) indicated the date for their wedding was this June July or August (2021)

We would really appreciate it if you would let us know as soon as possible if there has been any change of date as you are so very aware and will surely appreciate that logistics and uncertainly is quite a challenge.

Please be aware that communication at this period of time is essential and moving forward together needs to be carried out in a fair and ordinarily fashion.

When we reopen appointments will only be necessary for design consultations and fittings as previously carried out pre Covid 19.

We are aware of government guidelines and have implemented changes to our practices as detailed below.

Please wear a face mask in accordance to the latest government regulations.

General Showroom Process for Customers

  • If there are more than 6 people in the showroom, we ask you to please wait outside or in your car until you can enter the showroom.
  • Everybody is requested to wash their hands, use the hand sanitiser or use the provided gloves when you come into our showroom.
  • When you are in our showroom, we ask that you be mindful of others and to maintain a distance of 2 metres between yourself and other customers.
  • We ask you to exercise caution and care when handling the fabrics.
  • On purchasing the fabric, it will be wrapped and placed in a bag / box for you to take away.
  • Card payment is requested.
  • Everybody is expected to wash their hands, use the hand sanitiser or safely disposes of their gloves on leaving the premises.
  • If you have tested positive/in isolation for Covid-19 or are living with a Covid-19 positive person we would appreciate if you do not visit the shop until the HSE guidelines in relation to isolation are fully complied with.

Please note, in the possibility of having to engage in contact tracing, we will have to disclose customer names and contact information to the appropriate authorities. This is in accordance with GDPR guidelines and is stated in our privacy policy.

Our procedures may need to be revised from time-to-time to meet evolving situations, to ensure the safety of customers and staff and/or to comply with government directives. 

Specific Process for Bridal / Dressmaking /  Fittings

  • We ask you to wash your hands, use the hand sanitiser or use the provided gloves on entering the premises.
  • When you come into our showroom we ask you to be mindful of social distancing and to maintain a distance of 2 metres from any other customers who may be in the showroom.
  • We ask you to exercise caution and care when handling the fabrics.
  • Only appointments for 2 dressmakers will be held on any one day.
  • We will aim to keep fittings to within 15 minutes where possible.

new procedures at Roisin Cross Silks Dublin

  • The dressmaker will wear PPE including a gown (single use only) and a face mask.
  • Customers will be requested to wear a mask (supplied by dressmaker) and gloves (supplied by Roisin Cross Silks)
  • Masks will be single use only. Gloves will be disposed of and masks and gown will be washed that evening.
  • After each appointment the dress maker will wash her hands thoroughly and change into fresh PPE before the next appointment.
  • Appointments will be held in alternative fitting rooms and after each customer, the fitting room will be cleaned.
  • When you leave our showroom after your fitting, we ask that you wash your hands, or use the hand sanitiser provided.
  • If you have tested positive/in isolation for Covid-19 or are living with a Covid-19 positive person we would appreciate if you do not visit the shop until the HSE guidelines in relation to isolation are fully complied with.

Please note, in the possibility of having to engage in contact tracing, we will have to disclose customer names and contact information to the appropriate authorities. This is in accordance with GDPR guidelines and is stated in our privacy policy.

Our procedures may need to be revised from time-to-time to meet evolving situations, to ensure the safety of customers and staff and/or to comply with government directives.

Specific Process for Design Consultations

  • Design consultations will be available by appointment only.
  • We ask you to wash your hands, use the hand sanitiser or use the provided gloves on entering the premises.
  • When you come into our showroom we ask you to be mindful of social distancing and to maintain a distance of 2 metres from any other customers who may be in the showroom.
  • We ask you to exercise caution and care when handling the fabrics.
  • We aim to keep design consultations under 45 minutes.
  • The consultation will be held at the table and when appropriate move to the fabric area.
  • A sketch and samples will be prepared and given to customer in a protective sleeve.
  •  After each consultation the dress designer/advisor will wash her hands thoroughly.
  • When you leave our showroom after your consultation, we ask that you wash your hands, or use the hand sanitiser provided.
  • If you have tested positive/in isolation for Covid-19 or are living with a Covid-19 positive person we would appreciate if you do not visit the shop until the HSE guidelines in relation to isolation are fully complied with.

Please note, in the possibility of having to engage in contact tracing, we will have to disclose customer names and contact information to the appropriate authorities. This is in accordance with GDPR guidelines and is stated in our privacy policy.

Our procedures may need to be revised according to statistics behaviour or government directives.