New Practices and Policies for Reopening

FRIDAY 22nd MAY

We are pleased to announce that our Deansgrange showroom will reopen on Tuesday 30th June. We are in category 3 of the Irish Government Roadmap for reopening. This states that from Monday 29th June  ‘Organisations can open where employees have low levels of daily interaction with people. This is to be limited to retail outlets with a street-level entrance and exit.’

We will re-open on Tuesday 30th June and return to fully a functioning service operating Tuesdays- Saturdays inclusive. Appointments will only be necessary for design consultations and fittings.

Customers who have had their appointments put on hold due to Covid 19 will be contacted to reschedule their appointments.

General Showroom Process for Customers

  1. We can have no more than 6 people in our showroom at any one time.
  2. If there are more than 6 people in the showroom, we ask you to please wait outside or in your car until you can enter the showroom.
  3. Everybody is requested to wash their hands, use the hand sanitiser or use the provided gloves when you come into our showroom.
  4. When you are in our showroom, we ask that you be mindful of others and to maintain a distance of 2 metres between yourself and other customers.
  5. We ask you to exercise caution and care when handling the fabrics.
  6. On purchasing the fabric, it will be wrapped and placed in a bag / box for you to take away.
  7. Only card payments will be accepted – no cash payments.
  8. Everybody is expected to wash their hands, use the hand sanitiser or safely disposes of their gloves on leaving the premises.
  9. All Roisin Cross Silks staff will have a temperature check when they arrive for work that day.

Please note, in the possibility of having to engage in contact tracing, we will have to disclose customer names and contact information to the appropriate authorities. This is in accordance with GDPR guidelines and is stated in our privacy policy.

Our procedures may need to be revised from time-to-time to meet evolving situations, to ensure the safety of customers and staff and/or to comply with government directives. 

If you have tested positive/in isolation for Covid-19 or are living with a Covid-19 positive person we would appreciate if you do not visit the shop until the HSE guidelines in relation to isolation are fully complied with.

Specific Process for Bridal / Dressmaking /  Fittings

  • When you arrive for your appointment , please wait outside or in your car until we call you inside for your fitting.
  • We ask you to wash your hands, use the hand sanitiser or use the provided gloves on entering the premises.
  • When you come into our showroom we ask you to be mindful of social distancing and to maintain a distance of 2 metres from any other customers who may be in the showroom.
  • We ask you to exercise caution and care when handling the fabrics.
  • Only appointments for 2 dressmakers will be held on any one day.
  • We will aim to keep fittings to within 15 minutes where possible.

  • The dressmaker will wear PPE including a gown (single use only) and a face mask.
  • Customers will be requested to wear a mask (supplied by dressmaker) and gloves (supplied by Roisin Cross Silks)
  • Masks will be single use only. Gloves will be disposed of and masks and gown will be washed that evening.
  • After each appointment the dress maker will wash her hands thoroughly and change into fresh PPE before the next appointment.
  • Appointments will be held in alternative fitting rooms and after each customer, the fitting room will be cleaned.
  • When you leave our showroom after your fitting, we ask that you wash your hands, or use the hand sanitiser provided.
  • If you are feeling unwell before your appointment, please contact us to cancel and to reschedule. Your appointment may also be cancelled or rescheduled if your dressmaker feels unwell.

Please note, in the possibility of having to engage in contact tracing, we will have to disclose customer names and contact information to the appropriate authorities. This is in accordance with GDPR guidelines and is stated in our privacy policy.

Our procedures may need to be revised according to statistics behaviour or government directives.

Specific Process for Design Consultations

  • Design consultations will be available every alternate Saturday, by appointment only.
  • When you arrive for your appointment , please wait outside or in your car until we call you inside for your consultation.
  • We ask you to wash your hands, use the hand sanitiser or use the provided gloves on entering the premises.
  • When you come into our showroom we ask you to be mindful of social distancing and to maintain a distance of 2 metres from any other customers who may be in the showroom.
  • We ask you to exercise caution and care when handling the fabrics.
  • We aim to keep design consultations under 45 minutes.
  • The consultation will be held at the table and when appropriate move to the fabric area.
  • A sketch and samples will be prepared and given to customer in a protective sleeve.
  •  After each consultation the dress designer/advisor will wash her hands thoroughly.
  • When you leave our showroom after your consultation, we ask that you wash your hands, or use the hand sanitiser provided.
  • If you are feeling unwell before your design consultation, please contact us to cancel and to reschedule. Your appointment may also be cancelled or rescheduled if your dress designer/advisor feels unwell.

Please note, in the possibility of having to engage in contact tracing, we will have to disclose customer names and contact information to the appropriate authorities. This is in accordance with GDPR guidelines and is stated in our privacy policy.

Our procedures may need to be revised according to statistics behaviour or government directives.