Returns Policy for Fabric 

Cut Fabric: Once fabric has been cut to the requested length or measurements, it cannot be returned or exchanged.

Non-Returnable Items: Fabric that has been cut and paid for is considered a final sale, unless it is faulty or not as described.

Please Check Before Purchasing: We recommend carefully checking the fabric type, colour, pattern, and measurements before confirming your order.

Custom-Cut Orders: Fabric cut to a customer's specific requirements cannot be returned due to a change of mind.

Faulty or Incorrect Items: If you receive faulty fabric or an item that differs from your order, please contact us as soon as possible so we can assist you.

 

 

Returns Policy for Bespoke Dressmaking & Bridal Making

 

Fit and Alteration Guarantee: We are committed to achieving the perfect fit; any adjustments needed during the scheduled fitting process are included in your dressmaking/bridal making quote original quote.

In-Person Fitting Commitment: Your quote includes scheduled in-person fittings to perfect the fit; skipping these fittings waives our responsibility for sizing accuracy.

During the Fittings Stage: The customer can make suggestions of potential modifications to the style/fit of the dress. Every commercial effort will made to facilitate these suggestions.

Final Sign-Off Approval: After the final fitting, final collection and payment, the dress is considered approved, and no further refunds will be issued.

 

Returns Policy for the sale of Silk Pillow Cases

 

14-Day Return Window: You can return your silk pillowcase within 14 days of delivery for a full refund or exchange.

Original, Unused Condition: Due to the delicate and hygienic nature of silk, items must be unwashed, unused, and in their original packaging with all tags attached.

Hygiene & fabric care: Due to the delicate nature of silk, returns will not be accepted if the item shows signs of makeup stains, perfume scents, or fabric snags.

Return Shipping Costs: Customers are responsible for return shipping fees unless the item arrived damaged or defective.

Inspection & Processing: Once we receive your item, please allow 3 to 5 business days for our team to inspect the silk pillowcase, verify the reported flaw and when appropriate process your refund to the original payment method.

Damaged or Defective Items: If your pillowcase arrives with any manufacturing defects, contact us within 48 hours of receipt for an immediate, complimentary replacement.

 

Returns Policy for Silk Scarves

 

14-day return window: Items must be returned within 14 days of the delivery date to qualify for a full refund.

Original, unworn condition: Scarves must be unworn, unwashed, and undamaged with all original tags and packaging intact.

Hygiene & fabric care: Due to the delicate nature of silk, returns will not be accepted if the item shows signs of makeup stains, perfume scents, or fabric snags.

Return shipping costs: Customers are responsible for return shipping fees unless the item arrived damaged or defective.

Inspection & Processing: Once we receive your item, please allow 3 to 5 business days for our team to inspect the silk scarf, verify the reported flaw and when appropriate process your refund to the original payment method.

Damaged or Defective Items: If your pillowcase arrives with any manufacturing defects, contact us within 48 hours of receipt for an immediate, complimentary replacement.